ARRIVAL TIME
Please aim to arrive 5-10 minutes before your scheduled appointment time with clean/makeup free eyes and lashes. Extra time spent cleaning your lashes will mean less time lashing. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service.
FIRST TIME CLIENTS
You will enter the door marked "spa" upon entering the salon. In the waiting room you will see a clip board with your name on it. Please, fill out the form(s) on the board and wait for your technician to come get you!
CHANGING YOUR APPOINTMENT
A minimum of 24 hours notice is required to reschedule or cancel a booked appointment without penalty.
SICKNESS OR FAMILY EMERGENCY
If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. For your safety and that of staff and other clients, please do not come to your appointments sick. If it is assumed you are currently sick, your appointment may be cut short or cancelled and rescheduled for when you are healthy again. As a working mom, I understand the occasional family emergency may arise unexpectedly. A ONE-TIME allowance of last minute cancellation or reschedule will be permitted for sickness or family emergency. After that the cancellation and no show policy is in effect.
CANCELLATION + NO SHOW
If an appointment is cancelled or rescheduled within 24 hours of your appointment, you will be charged 50% of your service as a cancellation fee as we do not have enough time to fill your appointment slot. If you reschedule or no show your appointment within 4 hours of your scheduled appointment time, you will be charged 100% of your service as a cancellation fee.
OTHER ARTISTS' WORK
We do not fill other technician's/artist work as we cannot guarantee their work to be of the same of Sandy Dav Studios. It could be design, lash size/shape or quality. To become a new client of Sandy Dav Studios, you will begin with a full set.
AFTER HOURS APPOINTMENTS
Certain circumstances and seasons may leave you in a panic to squeeze in a last minute lash appointment that is outside of our normal business hours.. After hours appointments may be available on a case by case basis for an additional $25 fee. Please contact us directly to schedule your after hours appointment.
REFUND POLICY
You are paying for artist time, product and other expenses used to provide you with a service. No refunds will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 72 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done so with a complimentary express touch up if it is the fault of application or product. Any concerns addressed after 72 hours of your last appointment or if you fail to follow the proper aftercare instructions, will be charged at full price for the service.